Travel Alerts

Changes to Jetstar Pacific

Last Updated: 07/07/2020 09:22 AM

Jetstar Pacific (BL) flights will soon be rebranded as Pacific Airlines and bookings will be transitioned to a new reservation system. All customers impacted by this change will be contacted with updated information or details regarding any changes to their booking.

Customers requiring assistance with their Jetstar Pacific booking can contact Jetstar directly until 28 July 2020 via this link

For customers who have received notification that their booking has been changed to Pacific Airlines, please contact Pacific Airlines via the contact details provided to you

Customers can find out more by going to our Jetstar Pacific FAQ page

Jetstar Japan Updated Travel Information (2020 July 2)

Last Updated: 02/07/2020 07:22 PM

General Information UPDATED
Please click here for COVID-19 related information, including travel restrictions, how Jetstar Japan is keeping you safe during this time, and our correspondences to the situation.

Special handling of purchased flights
Customers who have already booked Jetstar Japan’s flight are now able to opt for a free-of-charge date change on the same route or request a full refund in the form of a flight voucher. Details for special handling, please click here.

Suspended flights
Jetstar Japan has suspended some of its services as below. In each page, options are available for impacted customers.

Domestic routes: Please click
here for more details
International routes: Please click here for more details UPDATED

Please note:
Currently, we have been receiving high volume of phone calls and messages through Live Chat at Jetstar contact centre and may take a while to respond. If not urgent, please try again later. Thank you very much for your cooperation
and understanding. For FAQ, please click here.

A message from The Scheduled Airlines Association of JAPAN

Last Updated: 29/06/2020 02:04 AM

■ Conditions of carriage regarding the prohibition of smoking and the use of all smoking devices in the cabin
From 1 July 2020, the conditions of carriage regarding the prohibition of smoking and the use of all smoking devices in the cabin will be amended to specifically mention smoking in the lavatory.

Captains can issue a "Prohibition Order" to anyone in violation of this regulation, and up to 500,000 JPY fine for continued non-compliance.

Please check the news release posted on The Scheduled Airlines Association of JAPAN website.

■ Measures undertaken by the Japanese airlines
In order to prevent the spread of COVID-19, the Scheduled Airlines Association of Japan has posted information on recommended airline initiatives aimed at keeping passengers safe. For more details, please click below URL.

Mandatory wearing of a mask when boarding Jetstar Japan flights

Last Updated: 16/06/2020 12:22 PM

From 20 May, as a COVID-19 infection prevention measure, excluding child under seven years-old and customers who are unable to use masks for medical reasons, it is mandatory to wear a face mask on board. We appreciate your kind understanding and cooperation.

Please click here for details.

Travel Voucher Flexibility

Last Updated: 16/06/2020 03:40 AM

Thank you for flying with Jetstar.

From Monday 15 June, new and existing unused travel vouchers issued due to COVID-19 impact on travel by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), will become
multi-use vouchers.

These multi-use vouchers can be used across multiple bookings, where any outstanding credit can be used towards another. Customers can check on their credit by visiting the voucher balance portal.

All other credit vouchers issued for reasons not listed above will be single use only. Customers should refer to the full Terms and Conditions.


Chat with one of our friendly Jetstar customer service staff.
We are currently experiencing exceptionally high levels of customer enquiries and really appreciate your patience at this time.