Travel Alerts

Hong Kong Flights to arrive, depart from Terminal 1 from 29 November 2019

Last Updated: 21/10/2019 03:06 AM

From 29 November 2019, all Jetstar branded flights will arrive and depart from Terminal 1 of Hong Kong International Airport. 

There is no change in the flight schedule, ground handler, check-in facilities or check-in timings.  

Passengers are advised to check in at the airport at least two hours before departure and are reminded to allow ample time for their local transfers to and from HKIA. 

Passengers booked to travel to/from Hong Kong on and after 29 November will receive an updated email itinerary to reflect the location of the new airport. 

The straight-to-gate web check-in services will continue to be available to passengers in the new terminal.

Please note check-in for GK20 departing at 02:10 on 29 November which starts at 23:10 on 28 November will be also in Terminal 1.


Last updated: October 21, 2019, 12:00

Announcement for travelers using Narita International Airport between October 19 and October 26, 2019.

Last Updated: 18/10/2019 08:40 AM

This is an announcement for travelers using Narita International Airport between October 19 and October 26, 2019.

As always, thank you for flying with Jetstar Japan.

Between October 19 and October 26, important persons including heads of state and delegations from many countries are scheduled to fly in and out of Japan to observe the enthronement ceremony of the new emperor of Japan. Especially on 22 and 23 October, large-scale transportation regulations will be implemented mainly on metropolitan highways and public roads in Tokyo.

We therefore ask travelers with flights departing from Narita International Airport during this period to use railways whenever possible, and to arrive at the airport with time to allow for possible transportation delays. We appreciate your cooperation.

From September 13, security has been increased at all airports in Japan. To alleviate congestion at airport security checkpoints, passengers should make sure to take off all coats and jackets before reaching the checkpoint, place them in the tray, and proceed through the checkpoint in a timely manner.

(Last updated: October 18, 2019 17:30)

Jetstar’s new home at Nagoya Chubu International Airport: Terminal 2

Last Updated: 26/06/2019 07:58 AM

Jetstar domestic and international flights at Nagoya Chubu International Airport will operate from newly opened Terminal 2 from 20th September 2019. Jetstar check-in will also be at Terminal 2. Terminal that Jetstar flights currently operating will be renamed to Terminal 1 upon Terminal 2 opening.

Passenger Service Facility Charge
All passengers who use Nagoya Chubu International Airport are charged a fee by the airport, known as the Passenger Service Facility Charge (PSFC). This charge is paid by Jetstar who, in turn, pass it on to passengers by including it in their fare for flights departing from Nagoya Chubu.

International departure
Current /  Adult 2,570 yen Child 1,290 yen
New / Adult 1,280 yen Child 640 yen (Terminal 1 / Adult 2,570 yen Child 1,290 yen)
Child charge applies to passengers 2 – 11 years old. Infants who don’t occupy seat are exempted from charge. Child charge applies if infants occupy seat.

As a result of Jetstar moving to Terminal 2, the fee charged by the airport is lower than that charged for Jetstar’s international passengers using Terminal 1. Passengers who have booked international tickets before 25th June 2019, for travel departing Nagoya Chubu from 20th September 2019 onwards, may obtain a partial PSFC refund, which is the difference between the Terminal 1 and Terminal 2 PSFC charges. Eligible passengers may claim this refund by contacting to the Jetstar contact centre via
Live Chat

Domestic PSFC will remain as it is currently until farther notice.

Please check
Nagoya Chubu International Website for detail.

(Last updated: 25 June, 2019 10:30)