Changes to Jetstar Pacific
Last Updated: 07/07/2020 09:22 AM
Jetstar Pacific (BL) flights will soon be rebranded as Pacific Airlines and bookings will be transitioned to a new reservation system. All customers impacted by this change will be contacted with updated information or details regarding any changes to their booking.
Customers requiring assistance with their Jetstar Pacific booking can contact Jetstar directly until 28 July 2020 via this link
For customers who have received notification that their booking has been changed to Pacific Airlines, please contact Pacific Airlines via the contact details provided to you
Customers can find out more by going to our Jetstar Pacific FAQ page
Jetstar extends suspension of scheduled services until 31 July 2020 and postpones Colombo launch
Last Updated: 18/06/2020 03:14 AM
restrictions across the region remain firmly in place it is necessary to
extend the suspension of all Jetstar Asia’s scheduled services* until 31 July
As part of this, Jetstar Asia
will also postpone the route launch of the new direct service between Singapore
and Colombo, Sri Lanka. The launch, which was scheduled to be introduced on 1
July 2020, will be postponed until 26 October 2020.
All impacted Jetstar Asia passengers# will
be offered a refund to the full value of their untraveled booking in the form
of a travel credit voucher.
Due to the high demand at our contact centre, the
fastest and easiest way for customers to request a voucher is by visiting Manage My Booking and by following these steps:
- Enter your booking number and last
- Click on the 'find out more' button
- Select 'check flight options' button
- Click 'view other options' button
- Select 'request reimbursement'
The travel credit voucher is a multi-use
voucher and can be redeemed up to the value stated on the voucher across
multiple Jetstar bookings, within 12 months of issue. A fare difference, if
any, will apply.
Customers will receive a voucher within two weeks of
making the request.
If your flights were booked through a travel agency or
third-party website, you can also request a voucher by visiting Manage My Booking.
*Limited services to Manila, Bangkok and Kuala Lumpur
to repatriate citizens and permanent residents, or those with prior written
approval for travel, and general cargo operations will continue.
#Passengers with a 3K booking to/from the Philippines,
Australia, Sri Lanka or Japan are requested to wait to receive a letter from
Jetstar regarding available options before visiting Manage My Booking.
Travel Voucher Flexibility
Last Updated: 17/06/2020 04:11 AM
improved our travel vouchers. New and existing unused travel vouchers issued
due to the impact of COVID-19 on travel by Jetstar Airways (JQ), Jetstar Asia
(3K) and Jetstar Japan (GK), have become multi-use vouchers.
vouchers can be used across multiple bookings, where any outstanding credit can
be used towards another booking. Customers can check on their credit by
voucher balance portal.
credit vouchers issued for reasons not listed above will be single use only. Please
refer to the terms and conditions of the pdf voucher in your email.
We have also extended
our voucher expiry dates for vouchers issued from 1 March 2020 due to the
impact of COVID-19. We are now giving customers 12 months to redeem a voucher
and book any available flight (excludes vouchers issued by Jetstar Japan GK). Our flights are
generally made available around 12 months in advance, so customers will have
about two years to travel.